Privacy Policy

1. About Our Privacy Policy

Triad Exercise Physiology is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we handle personal and sensitive information in accordance with the Australian Privacy Principles under the Commonwealth Privacy Act 1988. "Personal information" includes any information about an identified individual or an individual who is reasonably identifiable.

Our policy ensures that any information provided to us is used solely within our practice for purposes directly related to your care and services. By providing us with your information, you consent to our handling it as described in this policy. If you provide information on behalf of another individual, we ask that you inform them of this Privacy Policy.

2. Why We Collect, Hold, and Use Personal Information

We collect, hold, and use personal information to support our functions and services as Accredited Exercise Physiologists. This may include:

  • Providing exercise physiology consultations and health assessments

  • Developing individualized treatment and exercise plans

  • Managing client relationships and communications

  • Providing information about our services and educational resources

  • Complying with legal or regulatory requirements

3. Types of Personal Information We Collect

The types of personal information we may collect include:

  • General Personal Information: Name, contact details, date of birth, gender, and emergency contact information

  • Health Information: Medical history, health conditions, medications, treatment plans, and exercise records

  • Payment Information: Billing details, including health insurance information if applicable

We do not collect sensitive information beyond what is essential for delivering our services and only with your explicit consent, unless required by law.

If you do not provide the necessary information, we may be unable to offer our services.

4. Website Visitor Information

Our website https://www.triadep.com.au/ may use cookies or similar technology to collect limited information about your visits, such as your IP address and browsing activity. This information is used only to improve website functionality and your user experience. We do not share this data with third parties.

You can disable cookies through your browser settings, though some website features may be unavailable.

5. How We Collect Personal Information

We typically collect personal information directly from you during:

  • Initial consultations, assessments, or treatment sessions

  • Communications with you via phone, email, online forms, or in person

  • Completion of forms, questionnaires, or surveys

Information may also be provided by third parties, such as other healthcare providers, only with your consent, to ensure coordinated care within our practice.

6. Disclosure of Personal Information

In line with our commitment to privacy, we do not share or disclose your personal information with external third parties without your consent. However, when necessary to optimize your care, we may share essential information with relevant third-party healthcare providers, such as your GP or specialists, only with your explicit consent.

Information shared with third parties is limited to what is required for coordinated care and treatment, and we will not disclose personal information for any marketing or unrelated purposes without your consent unless required by law.

7. Use of Personal Information for Direct Communications

We may use your personal information to provide you with information about our services or updates that may be relevant to you. However, we will not use your information for marketing purposes without your explicit consent. If you wish to stop receiving these communications, you can opt out at any time.

8. How We Hold and Protect Personal Information

We store your personal information in both physical and digital formats, with robust security measures including:

  • Secure electronic health record systems with restricted access

  • Physical security for paper-based records

  • Password-protected systems and firewalls

We retain personal information only as necessary for providing services or meeting legal obligations, and it is securely destroyed or de-identified when no longer needed.

9. Accessing and Correcting Your Personal Information

You have the right to access or correct the personal information we hold. Requests should be directed to our Privacy Officer (contact details below), and we aim to process these in a reasonable timeframe. If we decline your request, we will provide written reasons.

10. How to Make an Enquiry or Complaint

For questions or complaints regarding our handling of your personal information, please contact our Privacy Officer. Complaints should be made in writing, outlining specific concerns, and will be addressed promptly. If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner:

  • Phone: 1300 363 992

  • Email: enquiries@oaic.gov.au

  • Address: GPO Box 5218, Sydney, NSW 2001

11. Updates to Our Privacy Policy

This Privacy Policy may be updated periodically to reflect any changes in our practices. The latest version will be available on our website, and we encourage you to review it regularly.

12. How to Contact Us

Privacy Officer
Triad Exercise Physiology
+61 473 812 991
info@triadep.com.au
1/13 Jones Street, O’Connor, WA

This privacy is effective as of November 2024